Complete partnership with full connection in all processes
Seizing Opportunities
Despite the fact that 2021 was still a turbulent year as a result of the post-pandemic consequences, with a possible downturn in the natural market for the life and pension segment, Capemisa was able to seize opportunities, with highlights on the financial and asset results that influenced the increase in net income by 12.77%, compared to the same period of the previous year, which generated a return on shareholders’ equity of 16.48%. This increase was driven by increased investment in personnel and systems seeking to provide scalability to operational processes.
The Insurer decided to completely expand its organizational model and maintain the hybrid work regime, serving the more than 280 employees, in addition to advising policyholders, customers, and suppliers. The challenge was to improve management, administration, sales, service, and marketing resources to intensify the company’s digital transformation.
Impacts on the Life and Pension Segment
In partnership with Venha Pra Nuvem, Capemisa invested in Power Apps-based applications, boosting the automation of all processes and considerably improving the employees’ experience.
More than 1 million users were impacted by the implementation of digital and omnichannel channels throughout Brazil; the expansion of the Relationship Portal with a unified vision of the client was also fundamental for the continuous monitoring of internal and external processes; the digital transformation was accelerated and we had 0% of projects discontinued.
The Insurer decided to completely expand its organizational model and maintain the hybrid work regime, serving the more than 280 employees, in addition to advising policyholders, customers, and suppliers. The challenge was to improve management, administration, sales, service, and marketing resources to intensify the company’s digital transformation.
The Key to Success
To have a complete partnership with empathy in all processes is for few! And the union between Capemisa Seguradora and Venha Pra Nuvem stands out for the companionship in the review of corporate guidelines and the continuous improvement of risk management, internal controls, and prevention actions, allowing for a leap in quality in the maintenance and refinement of the corporation’s business model.
All this is due to the Group’s constant concern with accelerating digital transformation.
